2/622 Ferntree Gully Road, Wheelers Hill VIC 3150
+61 3 9763 4088
Managed IT Services
Our Managed IT Services provide comprehensive support for your IT operations and infrastructure, allowing you to focus on your business. We handle everything from network monitoring and maintenance to help desk support, ensuring optimal performance and minimising downtime.
Managed IT Operations
Our Managed IT Operations focus on optimising and managing your day-to-day IT functions to ensure seamless business continuity. We provide proactive support and monitoring to enhance efficiency and reduce operational risks.
24/7 Monitoring and Support
Dedicated Resources
Single Point of Contact
Incident Managmement
Reporting and Analytics
Powered By Leading Technologies
- Single Point of Contact for Recording and Serving all IT Needs of Employees
- Granting/Revoking access
- L1 Application Support
- L1 Incident Handling
- Co-ordinating with Other Internal/External Teams During Incidents
- Periodic Reporting to Management
- Liaising During Incident Management
- Liaising for Equipment Maintenance
- User Onboarding
- Managing End User Devices Access Permission
- User Off boarding
- Wi-Fi Account Management
- Handling of O365 Licences (Account Creation, Password Management etc.)
- Enabling and Disabling of Services
- IT Asset Inventory Management
- Performing Periodic Audits
Managed IT Infrastructure
Our Managed IT Infrastructure services ensure your technology foundation is robust, secure, and scalable. We manage your servers, networks, and data storage, providing the backbone for your business operations.
24/7 Monitoring and Support
End-to-End Management
Vendor Management
Infrastructure and App Management
Reporting and Analytics
Compliance and Governance
Powered By Leading Technologies
- Device/Service Availability
- Alert Escalation to Next Level
- Capacity Reports
- Trend Analysis
- Data Backup and Restore:
- Disaster Recovery
- Cloud and On-Site Backup
- Data Encryption and Integrity
- Scheduled and On-Demand Backups
- Documentation and Reporting of Standard Operating Procedures
- End to End Management of Apps/Infrastructure
- Incident Response
- Problem Management
- Change Management
- Data Backup/Restore
- Patch Management
- VoIP Systems
- Unified Communications – Voice/Video/Messaging
- User Management
- Scalable Voice Infrastructure
- Cloud and On-Site Solutions
Our Operational Models
We offer flexible service delivery models tailored to your business needs. Whether you require fully remote support, dedicated on-site resources, or a hybrid approach, we provide the right blend of expertise and accessibility to ensure seamless IT operations.
Remote
Fully Remote Services via
Managed Services NOC
On-Site
Dedicated Resources at
Customer Premises
Hybrid
Mix of Dedicated Resources and Remote Operations from Managed Services NOC
Optimise Your IT with Professional Management
